Terms & Conditions

TERMS AND CONDITIONS OF USE - Barks Indoor Park – Indoor Dog Play Park

1. INTRODUCTION These Terms and Conditions govern the utilization of the indoor dog play park (‘the Facility’) operated by Barks Indoor Park (‘we’, ‘us’, ‘our’). By completing a booking or entering the Facility, you (‘the Owner’, ‘you’, ‘your’) confirm your agreement to be legally bound by these Terms and Conditions.

2. BOOKINGS AND PAYMENT

2.1 All sessions are conducted on a private hire basis strictly.

2.2 Access to the Facility is permitted only for those with a prior confirmed booking. You are strictly prohibited from arriving at the premises with a dog without a formal reservation confirmation issued by us.

2.3 Each scheduled session lasts for a duration of 50 minutes.

2.4 Standard pricing is set at £20 for up to two dogs, with a supplementary charge of £3 for each additional dog, with a maximum of 6 dogs. This may be extended with written authorization from us. Birthday packages are charged dependant on which package you choose and are subject to the same terms & conditions set out here.

2.5 A deposit of £5 is required at the time of booking. The deposit forms part of the total booking fee and is subject to the cancellation policy set out in Section 3.2.6 Bookings are not transferable without express written authorization from us.

3. CANCELLATIONS AND REFUNDS

3.1 Cancellations requested with less than 48 hours’ notice prior to the session will result in the loss of the booking deposit.

3.2 If you fail to attend your booked session without prior notice, your booking will be treated as a no-show. In this event, all payments made for that booking, including any deposit and any balance paid, are non-refundable and non-transferable.

3.3 If you arrive late, your session will still end at the scheduled finish time to avoid delaying subsequent bookings.

3.4 No partial or full refunds will be provided for early departures.

3.5 Bookings may be rescheduled with at least 48 hours' notice, subject to availability. Requests made with less than 48 hours' notice may be treated as a cancellation

4. USE OF THE FACILITY

4.1 The Facility is an unsupervised environment; use is entirely at your own risk.

4.2 Owners maintain full responsibility for the supervision and behaviour of their dog(s) at all times.

4.3 Access is restricted solely to the dogs specified in the booking.

4.4 You must depart from the premises promptly when your session expires.

4.5 Owners of exempt dogs must ensure their dog complies with all applicable legal requirements when arriving at and departing from the premises.

5. DOG ELIGIBILITY AND BEHAVIOR

5.1 Eligibility requirements for all dogs:- Must be in good health and free from any contagious conditions- Must have current and valid vaccinations- Must not be in season (for female dogs)- Must exhibit non-aggressive behaviour toward humans. Owners must be able to provide proof of vaccination if requested. Failure to do so may result in refusal of entry without refund. Dogs showing signs of fleas, mites, worms or any contagious illness must not attend. Puppies must have completed their primary vaccination course before attending.

5.2 We maintain the right to:- Deny entry to any dog at our discretion- Terminate any session immediately without refund if a dog acts in an unsafe or aggressive manner

5.3 Exempt Dogs

Barks Indoor Park welcomes exempt dogs, including XL Bullies, provided they are kept in accordance with all applicable UK legislation.

Owners are solely responsible for ensuring that their dog complies with all legal requirements before attending, including (where applicable) exemption status, microchipping, third-party liability insurance, neutering requirements and any requirements relating to muzzling or keeping the dog on a lead when outside the private hire area.

Owners are asked to provide evidence that their dog is legally exempt by emailing a copy in advance of your session to barksindoorpark@gmail.com or showing it to Staff on the day of your booking. 

Barks Indoor Park reserves the right to refuse entry or terminate a session without refund if we reasonably believe that an exempt dog is not being kept in accordance with current legislation or if the owner fails to comply with any legal requirement.

6. OWNER RESPONSIBILITIES

6.1 You agree to:- Keep your dog(s) under complete control throughout the visit- Clean up dog waste immediately using the materials provided- Dispose of all waste in the designated bins- Mitigate excessive barking and prevent damage to the property

6.2 At no time should dogs be left unattended within the Facility.

7. EQUIPMENT AND FEATURES

7.1 Facility features may include, but are not limited to:- Agility and climbing structures- Ball pits and sensory zones- Sand areas and water pools

7.2 Use of all equipment is performed at your own risk.

7.3 Owners must ensure dogs use all features safely and as intended.

7.4 Any property damage must be disclosed to staff immediately.

8. HEALTH AND SAFETY

8.1 Be advised that floor surfaces, particularly near water and sand, may become slippery.

8.2 Owners are responsible for determining if the environment is suitable for their specific dog(s)

8.3 Children must be under constant, direct supervision and are the responsibility of the accompanying adult.

8.4 The use of dog equipment by humans is strictly forbidden.

9. LIABILITY AND INDEMNITY

9.1 Use of the Facility is at your sole risk.

9.2 We assume no liability for dog-to-dog interactions or accidents occurring on-site.

9.3 You assume full liability for any damage or injury caused by your dog(s).

9.4 You agree to indemnify Barks Indoor Park against all claims or costs arising from your use of the Facility.

9.5 Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

9.6 Barks Indoor Park shall not be liable for cancellation or interruption of bookings due to circumstances beyond our reasonable control, including severe weather, power failure, flooding, fire, government restrictions or other unforeseen events.

10. DAMAGE TO PROPERTY

10.1 Owners are financially liable for damage caused by their dog

10.2 We reserve the right to invoice for the reasonable cost of repairs, replacements or specialist cleaning where damage or excessive soiling has been caused.

11. PARKING

11.1 Limited on-site parking (2 spaces) is provided.

11.2 Parking is at the vehicle owner's risk; we accept no responsibility for theft or damage.

12. SECURITY

12.1 You must ensure all entry points remain securely closed during your session.

12.2 Unauthorized persons must not be granted access to the premises.

12.3 CCTV: The premises are monitored by CCTV for the purpose of safety, security and crime prevention. Images are processed in accordance with our Privacy Policy.

13. PHOTOGRAPHY

13.1 We may capture images or video for promotional use.

13.2 To opt-out, please provide written notice or indicate your preference on our Registration Form.

14. EMERGENCIES

14.1 Owners are responsible for their pets during emergency situations.

14.2 We recommend identifying a local veterinarian before your visit.

14.3 We reserve the right to call for emergency veterinary care at the owner's expense if deemed necessary.

15. RIGHT TO REFUSE SERVICE

15.1 We reserve the right to decline any booking or end a session without refund for breaches of these terms.

16. GENERAL

16.1 These terms may be amended at any time without prior notification.

16.2 Continued use signifies your acceptance of updated terms.

16.3 These terms are governed by the laws of England and Wales.

17. PERSONAL BELONGINGS17.1 Owners are responsible for their own personal belongings. Barks Indoor Park accepts no responsibility for lost, stolen or damaged items left on the premises.

18. CANCELLATION POLICY

18.1 Cancellations requested with less than 48 hours’ notice prior to the session will result in the loss of the booking deposit.

18.2 If you fail to attend your booked session without prior notice, your booking will be treated as a no-show. In this event, all payments made for that booking, including any deposit and any balance paid, are non-refundable and non-transferable.

18.3 If you arrive late, your session will still end at the scheduled finish time to avoid delaying subsequent bookings.

18.4 No partial or full refunds will be provided for early departures.

18.5 Bookings may be rescheduled with at least 48 hours' notice, subject to availability. Requests made with less than 48 hours' notice may be treated as a cancellation.

19. ACCEPTANCE

By booking or entering the premises, you acknowledge that you have read and agreed to these Terms and Conditions in their entirety.

Barks Indoor Park

Unit 4B, Campbell Road Industrial Estate

Campbell Road

Stoke

ST4 4DX

barksindoorpark@gmail.com

01782354193