Website Terms of Use
Effective date: 10th August 2026
1. About Us: This website is operated by Barks Indoor Park ("we", "our", "us"). By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use this website.
2.Website Content: All content on this website, including text, photographs, videos, logos, branding, graphics and other materials, is owned by or licensed to Barks Indoor Park unless otherwise stated. You may: View and use the website for personal, non commercial purposes only. You may not: Copy, reproduce, distribute, or exploit website content without prior written permission. Use our branding or images without consent. Attempt to interfere with the website's operation or security.
3. Accuracy of Information: We aim to ensure all information on this website is accurate and up to date. However we do not guarantee that all content will always be complete, accurate or current. Information provided on this website is for general guidance only and may be updated or changed without notice.
4. Bookings and Service: Any bookings made through this website are subject to our separate Booking Terms & Conditions. Use of our facilities and services may also require compliance with our safety rules, dog behaviour policies, and vaccination requirements.
5. Website Availability: We do not guarantee that this website will always be available or uninterrupted. We may suspend, withdraw, or update parts of the website at any time without notice.
6. Limitation of Liability: To the fullest extent permitted by law, Barks Indoor Park shall not be liable for any indirect or consequential loss arising from the use of this website, temporary unavailability of the website, viruses or other harmful software, or reliance on information published on this website. Nothing in these terms excludes or limits liability where it would be unlawful to do so under the laws of England and Wales.
7. Links to Third-Party Websites: This website may contain links to external websites or third-party services. We are not responsible for the content, policies, or availability of third party websites.
8.Acceptable Use: You agree not to: Use this website unlawfully; Attempt unauthorised access to systems or data; Introduce malicious software; Use the website in a way that could damage or disrupt services. Use the website to send spam or other unsolicited communications.
9. Privacy and Cookies: Your use of this website is also governed by our Privacy Policy and Cookie Policy.
10. Changes to these Terms: We may update these Terms of Use from time to time. Continued use of the website after changes are published constitutes acceptance of the updated terms.
11. Intellectual Property: All Intellectual property rights in this website and its contents, including photographs, logos, branding, graphics, text and design, belong to Barks Indoor Park or its licensors. Nothing in these Terms grants you any right to use our intellectual property without our prior written permission.
12. Governing Law: These Terms of Use are governed by the laws of England and Wales. Any disputes arising in connection with the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact us: For any enquiries regarding these terms, please contact us at
Barks Indoor Park,
Unit 4b Campbell Road,
Stoke on Trent
ST4 4DX
barksindoorpark@gmail.com.
01782354193
Terms & Conditions
TERMS AND CONDITIONS OF USE - Barks Indoor Park – Indoor Dog Play Park
1. INTRODUCTION These Terms and Conditions govern the utilization of the indoor dog play park (‘the Facility’) operated by Barks Indoor Park (‘we’, ‘us’, ‘our’). By completing a booking or entering the Facility, you (‘the Owner’, ‘you’, ‘your’) confirm your agreement to be legally bound by these Terms and Conditions.
2. BOOKINGS AND PAYMENT
2.1 All sessions are conducted on a private hire basis strictly.
2.2 Access to the Facility is permitted only for those with a prior confirmed booking. You are strictly prohibited from arriving at the premises with a dog without a formal reservation confirmation issued by us.
2.3 Each scheduled session lasts for a duration of 50 minutes.
2.4 Standard pricing is set at £20 for up to two dogs, with a supplementary charge of £3 for each additional dog, with a maximum of 6 dogs. This may be extended with written authorization from us. Birthday packages are charged dependant on which package you choose and are subject to the same terms & conditions set out here.
2.5 Full payment is required at the time of booking. A booking is not confirmed until full payment has been received and a booking confirmation has been issued by Barks Indoor Park.
2.6 Bookings are not transferable without express written authorization from us.
3. CANCELLATIONS AND REFUNDS
3.1 Cancellations made with 48 hours or more notice before the scheduled session may be eligible for a refund or rescheduling, subject to availability.
3.2 Cancellations made with less than 48 hours' notice will be treated as a late cancellation and the booking payment will be non-refundable.
3.3 If you fail to attend your booked session without prior notice, the booking will be treated as a no-show and the booking payment will be non-refundable.
3.4 Bookings may be rescheduled with at least 48 hours' notice, subject to availability. Requests made with less than 48 hours' notice may be treated as a cancellation and the booking payment may be forfeited.
3.5 If you arrive late, your session will still end at the originally scheduled time. No extension will be provided.
3.6 No partial or full refund will be provided if you choose to leave the Facility before your booked session has ended.
3.7 Barks Indoor Park reserves the right to consider exceptional circumstances on a case-by-case basis.
4. USE OF THE FACILITY
4.1 The Facility is an unsupervised environment; use is entirely at your own risk.
4.2 Owners maintain full responsibility for the supervision and behaviour of their dog(s) at all times.
4.3 Access is restricted solely to the dogs specified in the booking.
4.4 You must depart from the premises promptly when your session expires.
4.5 Owners of exempt dogs must ensure their dog complies with all applicable legal requirements when arriving at and departing from the premises.
5. DOG ELIGIBILITY AND BEHAVIOR
5.1 Eligibility requirements for all dogs:- Must be in good health and free from any contagious conditions- Must have current and valid vaccinations- Must not be in season (for female dogs)- Must exhibit non-aggressive behaviour toward humans. Owners must be able to provide proof of vaccination if requested. Failure to do so may result in refusal of entry without refund. Dogs showing signs of fleas, mites, worms or any contagious illness must not attend. Puppies must have completed their primary vaccination course before attending.
5.2 We maintain the right to:- Deny entry to any dog at our discretion- Terminate any session immediately without refund if a dog acts in an unsafe or aggressive manner
5.3 Exempt Dogs
Barks Indoor Park welcomes exempt dogs, including XL Bullies, provided they are kept in accordance with all applicable UK legislation.
Owners are solely responsible for ensuring that their dog complies with all legal requirements before attending, including (where applicable) exemption status, microchipping, third-party liability insurance, neutering requirements and any requirements relating to muzzling or keeping the dog on a lead when outside the private hire area.
Owners are asked to provide evidence that their dog is legally exempt by emailing a copy in advance of your session to barksindoorpark@gmail.com or showing it to Staff on the day of your booking.
Barks Indoor Park reserves the right to refuse entry or terminate a session without refund if we reasonably believe that an exempt dog is not being kept in accordance with current legislation or if the owner fails to comply with any legal requirement.
6. OWNER RESPONSIBILITIES
6.1 You agree to:- Keep your dog(s) under complete control throughout the visit- Clean up dog waste immediately using the materials provided- Dispose of all waste in the designated bins- Mitigate excessive barking and prevent damage to the property
6.2 At no time should dogs be left unattended within the Facility.
7. EQUIPMENT AND FEATURES
7.1 Facility features may include, but are not limited to:- Agility and climbing structures- Ball pits and sensory zones- Sand areas and water pools
7.2 Use of all equipment is performed at your own risk.
7.3 Owners must ensure dogs use all features safely and as intended.
7.4 Any property damage must be disclosed to staff immediately.
8. HEALTH AND SAFETY
8.1 Be advised that floor surfaces, particularly near water and sand, may become slippery.
8.2 Owners are responsible for determining if the environment is suitable for their specific dog(s)
8.3 Children must be under constant, direct supervision and are the responsibility of the accompanying adult.
8.4 The use of dog equipment by humans is strictly forbidden.
9. LIABILITY AND INDEMNITY
9.1 Use of the Facility is at your sole risk.
9.2 We assume no liability for dog-to-dog interactions or accidents occurring on-site.
9.3 You assume full liability for any damage or injury caused by your dog(s).
9.4 You agree to indemnify Barks Indoor Park against all claims or costs arising from your use of the Facility.
9.5 Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.
9.6 Barks Indoor Park shall not be liable for cancellation or interruption of bookings due to circumstances beyond our reasonable control, including severe weather, power failure, flooding, fire, government restrictions or other unforeseen events.
10. DAMAGE TO PROPERTY
10.1 Owners are financially liable for damage caused by their dog
10.2 We reserve the right to invoice for the reasonable cost of repairs, replacements or specialist cleaning where damage or excessive soiling has been caused.
11. PARKING
11.1 Limited on-site parking (2 spaces) is provided.
11.2 Parking is at the vehicle owner's risk; we accept no responsibility for theft or damage.
12. SECURITY
12.1 You must ensure all entry points remain securely closed during your session.
12.2 Unauthorized persons must not be granted access to the premises.
12.3 CCTV: The premises are monitored by CCTV for the purpose of safety, security and crime prevention. Images are processed in accordance with our Privacy Policy.
13. PHOTOGRAPHY
13.1 We may capture images or video for promotional use.
13.2 To opt-out, please provide written notice or indicate your preference on our Registration Form.
14. EMERGENCIES
14.1 Owners are responsible for their pets during emergency situations.
14.2 We recommend identifying a local veterinarian before your visit.
14.3 We reserve the right to call for emergency veterinary care at the owner's expense if deemed necessary.
15. RIGHT TO REFUSE SERVICE
15.1 We reserve the right to decline any booking or end a session without refund for breaches of these terms.
16. GENERAL
16.1 These terms may be amended at any time without prior notification.
16.2 Continued use signifies your acceptance of updated terms.
16.3 These terms are governed by the laws of England and Wales.
17. PERSONAL BELONGINGS17.1 Owners are responsible for their own personal belongings. Barks Indoor Park accepts no responsibility for lost, stolen or damaged items left on the premises.
18. ACCEPTANCE
By booking or entering the premises, you acknowledge that you have read and agreed to these Terms and Conditions in their entirety.
Barks Indoor Park
Unit 4B, Campbell Road Industrial Estate
Campbell Road
Stoke
ST4 4DX
barksindoorpark@gmail.com
01782354193
Loyalty Card T&C's
1. Eligibility: Loyalty Cards are issued per owner and are linked to one individual customer.
2. How it Works: One stamp is awarded for each completed paid session. All paid sessions qualify, including discounted sessions.
3. Free Session Redemption: Once all required stamps are collected, one Free session may be redeemed. Free sessions must be booked in person at reception and cannot be booked online.
4. Expiry: Loyalty cards do not expire.
5. Lost or Damaged Cards: Lost or Damaged cards will not be replaced. However, Customers may purchase a replacement card with previously earned stamps for a fee of £5 payable at reception.
6. Non-Transferable: Loyalty Cards are non-transferable and may only be used by the registered owner.
7. No Cash Value: Free sessions and stamps have no cash value and cannot be exchanged for cash or alternative services.
8. Amendments and Cancellation: Barks Indoor Park reserves the right to amend or withdraw the loyalty scheme at any time without prior notice.
For any enquiries relating to the Loyalty Card scheme please email barksindoorpark@gmail.com or speak to a member of staff at reception.
The Treatery at Barks Indoor Park
Online Shop Terms & Conditions
Last updated: 26 August 2026
These Terms & Conditions apply to purchases made through The Treatery at Barks Indoor Park online shop.
Please read these Terms & Conditions carefully before placing an order. By placing an order through our online shop, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About Us
The Treatery at Barks Indoor Park is operated by:
Legal business name: The Treatery
Trading as: The Treatery at Barks Indoor Park
Business address: Barks Indoor Park, Unit 4b, Campbell Road, Stoke-on-Trent, ST4 4DX
Email: thetreateryatbarks@gmail.com
In these Terms & Conditions, “we”, “us” and “our” means the business operating The Treatery at Barks Indoor Park.
“You” and “your” means the person placing an order through our online shop.
2. About These Terms
These Terms & Conditions apply specifically to products purchased through The Treatery online shop.
They do not apply to bookings or use of Barks Indoor Park itself. Separate Terms & Conditions apply to Barks Indoor Park bookings.
By placing an order with us, you confirm that you have read and accepted these Terms & Conditions.
We recommend that you save or print a copy of these Terms & Conditions for your records.
3. Our Products
We aim to ensure that all product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
Photographs are provided for illustration purposes. Colours, packaging, presentation and appearance may vary slightly from photographs shown on the website.
Where a product is supplied by a third-party manufacturer or bakery, the product will be supplied as described on the relevant product listing.
We reserve the right to correct genuine errors in product descriptions, prices or other information displayed on the website.
If we discover an error affecting an order you have placed, we will contact you as soon as reasonably possible and give you the option to confirm the order at the correct price or cancel it for a full refund.
4. Product Availability
All products are subject to availability.
We may occasionally have to withdraw a product from sale or be unable to fulfil an order because a product has become unavailable.
If you have ordered a product which we are unable to supply, we will contact you and offer an appropriate solution, which may include:
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a suitable replacement, with your agreement;
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waiting for the product to become available, where appropriate; or
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a full refund for the unavailable product.
We will not substitute a product without your agreement where the substitution would materially change what you ordered.
5. Prices
All prices displayed on our website are in pounds sterling (£) and represent the total price payable for the product, excluding any delivery charges which will be clearly displayed before you place your order.
We reserve the right to change prices at any time. Any price change will not affect an order which we have already accepted.
6. Payment
Payment must be made at the time you place your order unless we have expressly agreed otherwise.
We accept the payment methods displayed at checkout.
You must only use a payment method that you are authorised to use.
By placing an order, you confirm that the payment details you provide are valid and that you have permission to use the relevant payment method.
Your order will not be dispatched until payment has been successfully received.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket.
Before completing your order, you will have the opportunity to review your order and correct any errors, including delivery details and product quantities.
Please check your order carefully before submitting it.
After placing your order, you will receive an order confirmation by email.
Your order confirmation will provide details of the products ordered, the price paid and the delivery information provided.
We may decline an order where, for example:
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a product is unavailable;
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there has been an obvious pricing or product description error;
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we are unable to deliver to the address provided;
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payment has not been successfully received; or
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we reasonably believe an order has been placed fraudulently or unlawfully.
If we decline an order after payment has been taken, we will provide a full refund.
8. Our Contract With You
A contract between you and us is formed when we send you confirmation that your order has been accepted.
The contract will relate only to the products confirmed in the order confirmation.
We will provide confirmation of your order by email so that you can keep it for your records.
9. Delivery
We currently deliver to addresses within the United Kingdom only.
Available delivery options, delivery charges and estimated delivery times will be displayed during checkout.
We will aim to dispatch orders within the timeframe stated on the relevant product page or at checkout.
Where no specific delivery timeframe has been agreed, we will deliver your goods without undue delay and, unless otherwise agreed, no later than 30 days after the contract is formed.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather or other unexpected events.
If there is likely to be a significant delay, we will contact you where reasonably possible.
10. Delivery Address
You are responsible for ensuring that the delivery address you provide is accurate and complete.
If you provide an incorrect delivery address and the order is returned to us, additional delivery charges may apply if you ask us to resend the order.
This does not affect your statutory rights where an item has not been delivered due to a fault on our part.
11. Damaged Parcels or Products
Please check your order when it arrives.
If your parcel or product appears to have been damaged during delivery, please contact us as soon as reasonably possible at:
thetreateryatbarks@gmail.com
Where appropriate, please provide photographs of the damaged product and packaging.
We may need photographs or other information to help us investigate the issue with the delivery provider.
You remain protected by your statutory rights if goods are damaged, faulty or otherwise do not conform to the contract.
12. Food, Treats and Cakes
Some products sold through The Treatery are food products intended for dogs.
You should always follow the feeding, storage and use instructions provided with the product and check the ingredients before giving a product to your dog.
If your dog has known allergies, intolerances or specific dietary requirements, you are responsible for checking whether a product is suitable before purchase.
Where ingredient or allergen information is provided by the manufacturer or supplier, we will display or provide that information where appropriate.
We cannot guarantee that a product is suitable for every dog.
Food products should be stored in accordance with the instructions provided.
Fresh or perishable products, including certain cakes, pupcakes and other products that are likely to deteriorate or expire quickly, may not be eligible for cancellation simply because you have changed your mind.
This does not affect your statutory rights where a product is faulty, unsafe, damaged or not as described.
13. Dog Toys and Accessories
Dog toys and accessories should be used appropriately and in accordance with any manufacturer's instructions.
Dogs should be supervised when using toys and accessories, particularly where a product may become damaged through chewing or rough play.
You should inspect toys and other products regularly and remove any item that becomes damaged or presents a potential safety risk.
Any specific warnings or safety information supplied by the manufacturer should be followed.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.
14. Right to Cancel – Change of Mind
If you purchase eligible goods from us online, you generally have a legal right to cancel your order without giving a reason.
You normally have 14 days from the day after you receive the goods to tell us that you wish to cancel.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
To cancel an eligible order, please email:
thetreateryatbarks@gmail.com
Please include your order number and clearly state which product or products you wish to cancel.
15. Condition of Returned Goods
Where you exercise your statutory right to cancel, you may handle the goods to the extent necessary to establish their nature, characteristics and functionality, in broadly the same way you would be able to inspect them in a shop.
If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary, we may be entitled to make an appropriate deduction from your refund.
For hygiene and safety reasons, food products should not be returned once opened or consumed where they are not faulty.
16. Cost of Returning Unwanted Goods
Where you cancel an eligible order because you have changed your mind, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.
We recommend using an appropriate tracked delivery service when returning goods.
If goods are faulty, damaged or incorrect, please contact us before returning them so that we can provide appropriate instructions.
17. Refunds for Cancelled Orders
If you validly cancel an eligible order under your statutory cancellation rights, we will refund the relevant purchase price and the cost of the standard delivery option you selected.
If you chose a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option that we offered.
We will normally issue your refund within 14 days of receiving the returned goods, or, where applicable, within 14 days of receiving evidence that the goods have been returned.
We may delay the refund until we have received the goods back or you have provided evidence that you have returned them, whichever happens first.
Refunds will normally be made using the same payment method that you used for the original transaction.
18. Faulty, Damaged or Misdescribed Goods
Your statutory rights apply if goods are:
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faulty;
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damaged;
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unsafe;
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not of satisfactory quality;
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not fit for their intended purpose; or
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not as described.
We will deal with any such issue in accordance with your legal rights.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
Please contact us as soon as possible if you believe there is a problem with an item.
Nothing in these Terms & Conditions limits or excludes your statutory rights.
19. Sale and Promotional Items
Sale, discounted and promotional products are subject to the same statutory rights as full-price products.
A reduction in price does not remove your rights if an item is faulty, damaged, unsafe or not as described.
20. Exchanges
We do not currently offer direct exchanges for unwanted products.
If you change your mind about an eligible product, you may return it in accordance with our Returns & Refunds Policy and place a new order for the product you would prefer.
This does not affect your statutory rights where a product is faulty, damaged or not as described.
21. Our Returns & Refunds Policy
Further information about cancellations, returns and refunds is available in our separate Returns & Refunds Policy.
If there is any conflict between this policy and your statutory rights, your statutory rights will apply.
22. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, for example:
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severe weather;
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natural disasters;
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fire;
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flooding;
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industrial disputes;
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interruptions to transport networks;
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courier disruption;
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power or internet failures;
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supplier shortages; or
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other events which could not reasonably have been anticipated or prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and will contact you where appropriate.
This section does not affect your statutory rights.
23. Limitation of Liability
We do not seek to exclude or limit liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of your statutory rights;
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defective products where liability cannot legally be excluded; or
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any other liability which cannot legally be excluded or limited.
24. Privacy and Personal Information
We will process your personal information in accordance with our Privacy Policy.
When you place an order, we may need to collect information such as your name, email address, billing information and delivery address so that we can process and fulfil your order.
We may also share relevant information with payment providers, delivery providers and other service providers where necessary to process your order.
For further information about how we use your personal information, please see our Privacy Policy.
25. Website Availability
We aim to keep The Treatery online shop available and functioning correctly, but we cannot guarantee that the website will always be available or free from errors.
We may temporarily suspend or restrict access to the shop where necessary for maintenance, security, technical issues or other operational reasons.
26. Intellectual Property
All content displayed on The Treatery online shop, including text, photographs, graphics, logos, branding and other materials, belongs to us or is used with permission unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.
27. Complaints
We want to resolve any problems quickly and fairly.
If you have a complaint about an order, product or service, please contact us at:
thetreateryatbarks@gmail.com
Please provide your order number and as much information as possible about the issue.
We will review your complaint and aim to respond as soon as reasonably practicable.
28. Changes to These Terms
We may update these Terms & Conditions from time to time, for example to reflect changes to our products, services or legal requirements.
The version of the Terms & Conditions which applies to your order will be the version available at the time you place your order.
Any significant changes will be reflected by updating the “Last updated” date at the top of this page.
29. Governing Law
These Terms & Conditions are governed by the law applicable in the part of the United Kingdom in which you are resident, where required by applicable consumer law.
Nothing in these Terms & Conditions prevents you from relying on any mandatory consumer protection rights available to you under the law applicable to your circumstances.
30. Contact Us
If you have any questions about these Terms & Conditions or an order placed through The Treatery, please contact us:
The Treatery at Barks Indoor Park
Email: thetreateryatbarks@gmail.com
Business address: Barks Indoor Park, Unit 4b, Campbell Road, Stoke-on-Trent, ST4 4DX
We will be happy to help with any questions about your order, delivery, returns or refunds.
The Treatery at Barks Indoor Park
Returns & Refunds Policy
Last updated: 27 August 2026
At The Treatery, we want you and your dog to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to put things right.
This Returns & Refunds Policy applies to purchases made through The Treatery online shop.
Nothing in this policy affects your statutory rights as a consumer.
1. Changing Your Mind
When you purchase eligible goods from The Treatery online, you generally have a legal right to cancel your order if you change your mind.
You normally have 14 days from the day after you receive your goods to tell us that you wish to cancel.
Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods to us.
You do not need to give us a reason for cancelling an eligible order.
To request a cancellation, please contact us at:
thetreateryatbarks@gmail.com
Please include your order number and clearly tell us which item or items you wish to return.
2. Condition of Returned Goods
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in broadly the same way you would be able to inspect them in a shop.
Goods should be returned in a suitable condition and, where reasonably possible, in their original packaging.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make an appropriate deduction from your refund.
For food and treat products, we ask that packaging remains sealed and the product has not been opened or consumed when returned because you have changed your mind.
This does not affect your statutory rights where a product is faulty, damaged, unsafe or not as described.
3. Cost of Returning Goods
If you are returning an eligible item because you have changed your mind, you are responsible for the direct cost of returning the goods to us unless we have agreed otherwise.
Please contact us before returning an item so that we can provide the appropriate return instructions.
We recommend obtaining proof of postage and using an appropriate tracked service when returning goods.
If goods are faulty, damaged or incorrect, please contact us before returning them. We will provide appropriate instructions and will not expect you to bear the cost of returning goods where the issue is our responsibility.
4. Refunds for Cancelled Orders
When you validly cancel an eligible order, we will refund the purchase price of the returned goods.
We will also refund the cost of the least expensive standard delivery option that we offered for the original order.
If you selected a more expensive delivery option, we will not be required to refund the additional cost.
We will normally issue your refund within 14 days of receiving the returned goods, or, where applicable, within 14 days of receiving evidence that you have returned them.
We may delay the refund until we receive the goods back or you provide evidence that you have returned them, whichever happens first.
Refunds will normally be made using the same payment method that you used for the original purchase.
5. Faulty, Damaged or Incorrect Goods
If your goods arrive:
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faulty;
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damaged;
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defective;
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unsafe;
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incorrect; or
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not as described,
please contact us at thetreateryatbarks@gmail.com as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the product and packaging. This can help us deal with your issue more quickly.
Depending on the circumstances and your statutory rights, you may be entitled to a:
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repair;
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replacement;
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price reduction; or
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refund.